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Thread: Difficulty with DEGX 1

  1. #1
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    Default Difficulty with DEGX 1

    Recently had belt pulley replaced. Fine until yesterday when warning buzzer went off with "extra dry" and "cool down" lit up. Cleaned behind lint shroud and reset thermal overload switch with power disconnected. Restarted. Sounded like the tub was struggling. Received buzzer and same warning lights.

    Any assistance would be appreciated. Thanks, allenmac

  2. #2
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    Quote Originally Posted by allenmac View Post
    Recently had belt pulley replaced. Fine until yesterday when warning buzzer went off with "extra dry" and "cool down" lit up. Cleaned behind lint shroud and reset thermal overload switch with power disconnected. Restarted. Sounded like the tub was struggling. Received buzzer and same warning lights.

    Any assistance would be appreciated. Thanks, allenmac

    Hi and welcome.
    That light sequence is Fault Code #3.



    If you recently had the Jockey Pullies replaced (The Smartload dryers have dual idler pullies) I would check to make sure the belt hasn't simply come out of the groves on the motor pulley and is binding the drum. Check and see if you perhaps have debris caught in the blower. You can see straight into the blower wheel area via the vent on the back of the dryer. Disconnect the hose and look up inside. You also can try to rotate the blower wheel and see if you feel a binding condition.

    Otherwise if you paid someone to replace those pullies recently, perhaps they need to come back and re-check the dryer. If they didn;t line the belt up correctly, it may have jumped out of the groove.
    Thank you for allowing us to serve you!

  3. #3
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    Default Difficulty with DEGX 1

    Dear FisherTech.

    Thank you for your prompt and thorough response. Very impressive. I have checked the blower for free movement and confirmed it was clear of debris. The belt appears to be aligned and in place. Upon restart, the drum revolves three times slowly and then the same fault codes appear. Do we escalate to fault code 2? What action would that require?

    Your assistance and advice is appreciated.

    Regards,
    allenmac

  4. #4
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    Default Machine remains down.

    Quote Originally Posted by allenmac View Post
    Dear FisherTech.

    Thank you for your prompt and thorough response. Very impressive. I have checked the blower for free movement and confirmed it was clear of debris. The belt appears to be aligned and in place. Upon restart, the drum revolves three times slowly and then the same fault codes appear. Do we escalate to fault code 2? What action would that require?

    Your assistance and advice is appreciated.

    Regards,
    allenmac

    Would you suggest new motor, explore fault code 2 or call service repair firm?

    Thanks,
    allenmac

  5. #5
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    Lightbulb

    Quote Originally Posted by allenmac View Post
    Would you suggest new motor, explore fault code 2 or call service repair firm?

    Thanks,
    allenmac

    The motor windings can easily be tested from the from the front of the dryer, at the plug connector to the motor control. It is a 3-phase motor, check the three segments at that point by unplugging the connector.
    The motors on these dryers are very reliable and rarely, if ever, require replacement.
    It does sound like you may wish to consult with a factory authorized/trained Fisher Paykel Technician. There also should be a tech sheet with the appliance that has the basic diagnostic procedures, located under the top control panel.

    ~FPT
    Thank you for allowing us to serve you!

  6. #6
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    It sounds to me that the position of the drum is not known for certain by the control and gives an error. See below for possible solutions especially checking the formed "bumps", #4, on the left side of the outside of the drum to make sure there is not a lint buildup causing a misreading.
    Fault Code 2 Drum Gap Cannot be Located.
    Remedy: (1) Ensure the sensor module is correctly located and clipped into place.
    (2) Replace the lens on the sensor module.
    (3) Replace the sensor module. (Refer to Section 7.36)
    (4) Remove the top deck and clean the drum sensing “bumps” on the outside of the
    drum end.
    (5) Replace the drum. (Refer to Section 7.30)
    Steve
    Grants Appliance Service

  7. #7
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    Default Thanks GrantsRepair!

    Thank you for your additional information. May I assume that the sensors(bumps) are the 8 or so plastic rectangular(approx 1/8x1/2) protrusions from the drum about sensor high? If so, what is an appropriate way to clean them?

    Warmest(not dry) regards,
    allenmac

  8. #8
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    No, there are a series of dimples with gaps between them that the sensor "sees". There are probably 100 or so "dimples" around the inner perimeter of the left side of the drum. This can be seen if you download the parts manual for free. It is in the background of the drum, on the left side.
    The lens for the position sensor should be checked on the sensor module. Check for cracks or lint on it. The service manual may help you and can be downloaded here for a nominal charge.
    Steve
    Grants Appliance Service

  9. #9
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    Default Hello GrantsRepair and others! No results yet.

    Quote Originally Posted by GrantsRepair View Post
    No, there are a series of dimples with gaps between them that the sensor "sees". There are probably 100 or so "dimples" around the inner perimeter of the left side of the drum. This can be seen if you download the parts manual for free. It is in the background of the drum, on the left side.
    The lens for the position sensor should be checked on the sensor module. Check for cracks or lint on it. The service manual may help you and can be downloaded here for a nominal charge.
    Steve
    Steve, I have cleaned dimples(not much there, but if I didn't say, there was a lot behind the shroud when I started this effort) and rechecked sensor for lint and or cracks and see none. Should I be able to see a sensor strobe light during operaton? I do not. Should I consider a sensor module replacement or do you have another thought? I appreciate your patience with me.

    By the way, I did download the parts and service manual. Very helpful.

    Thanks,
    allenmac

  10. #10
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    Allenmac,
    You will not see a strobe. Check the windings of the motor as per section 6.3.3 on page 36 of the service manual (#517760b). You will need a good quality meter for this. We are trying to determine if a winding is open. As far as changing the sensor module, I cannot check it myself so you would be risking that it is not the problem and the part is not returnable. If you would like, let me know your zip code and I can find an approved servicer in your area.
    Steve
    Grants Appliance Service

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